Shipping policy

Modacapetown Shipping times & terms.

How much does shipping cost?

We offer customers free South Africa shipping with tracking and insurance.

What are your shipping and processing times?

shipping time depends on which department store is shipping the products.
We, at Modacapetown™, will always make sure that it is the fastest and cheapest shipping method we have with our suppliers.
This can vary,

From :

Standard Shipping Times

3-14 working days YANWEN SHIPPING (selected only)
10-21 working days 

Please note that once you order on our website, we have 21 working days to deliver your order + 4 days processing time if needed. If you want to cancel or refund or file a dispute before the the shipping time reaches the official 21 +4 days This is not Possible.
All disputes that are made will be reversed and we will go against it legally.

Please understand that if you made a purchas and do not Cancel it in the next 24H we can not reverse it and your order has already been confirmed and is now in the process of being shipped in this process you can not change, cancel or refund your order!

Processing Times

Orders get shipped within 24 hours after made order, an order can sometimes in rare occasions take 1-4 working days to process after placing the order before shipping out. 

Where can I find my tracking number?

When your items are shipped out, you will receive notification from us via email providing you with a tracking number.
If you need more detailed information, please send us an email at info@modacapetown.co.za and we'll help you out!

Unexpected Delays

Due to COVID-19 and other unexpected instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package hasn't arrived in time and we will help you to resolve any situation that we have control over!Notes:

Shipping Policy:

  1. Shipping Time: Shipping time does not include a 2-5 days processing period required to process your order from the date your order is placed.

  2. International Shipping: Our products are produced all over the world, and all our products are shipped directly by our factories. Therefore, it may take more than 10 days for long international transportation.

  3. Effort and Delays: We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and custom clearance issues.

  4. Delayed Packages: Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 30 days after your order was placed.

Shipping Time Delayed due to New Crown Epidemic (COVID-19): Affected by the New Crown Epidemic (COVID-19), logistics takes longer than ever. Shipping time may also be delayed as a result. Thank you for understanding.